Support Plans

  • "When it was time to upgrade, we made sure we did it right – we turned to NextStep."
    Michelle McCall
    Zug & Associates, Ltd.
  • "When we moved our offices from Maryland to Pennsylvania, NextStep set up our network in less than a day. Since that day, I don’t think I’ve had to call them more than once for IT support. That says a lot."
    Dave Heckel
    Operations Manager
    Scarff Brothers, Inc.
  • "NextStep Technology Advisors lives up to its name. Its team of technology advisors has helped us to focus on strategic IT planning, not just today’s operational issues. Aided by the team at NextStep, we have developed the practice of looking ahead to tomorrow’s needs and planning today for the best path to get us there. NextStep serves as a strategic partner to us."
    Ted Witman
    Simon Lever LLP
  • "NextStep’s customer support has exceeded our expectations. They listen, they understand the problems I have, and they explain the processes so I can understand them as well."
    Evelyn Albert
    Executive Director
    Lancaster Bar Association
Remote Customer Support

NextStep consultants are just a click away. We can access your system remotely – shortening the Time to Resolution and reducing the need for on-site visits.

Let NextStep be your outsourced IT department. Our network support plans are designed to ensure optimal use of your network. Plans include ongoing system maintenance, monitoring, and management, and are tailored to fit the specific needs of each client. In addition to scheduled on-site visits, we offer ad-hoc support, including after-hours coverage.

Managed Services

  • Proactive monitoring and alerting that allows you to resolve issues before failure happens
  • Integration with leading anti-virus providers, patch management, security auditing, alerting and reporting
  • Trend analysis to identify performance issues and upgrade opportunities
  • Automatic, on-site and off-site back-up
  • Cost effective disaster recovery mechanism.
  • Real time asset inventory provides visibility into computing and network assets

Technology Audits
Constant changes in technology and in your business necessitate periodic evaluation of how well your system is aligned with your needs. NextStep will periodically meet with you to discuss your changing needs and subsequently explore alternative solutions.

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