Why Choose NextStep?

  • "I chose NextStep because I knew they'd have the depth of knowledge and the staff to perform the work, and I would never be left hanging because they have the best people and things happen in a precise way.
    Michelle McCall
    Zug & Associates, Ltd.
  • "NextStep truly has the ability to listen to you. They work with you to meet your specific needs, and give you direction for the next steps. Their ability to listen and teach is extremely valuable."
    Imelda Juba
    Keystone Fence Supplies, LLC
  • " NextStep Technology Advisors lives up to its name. Its team of technology advisors has helped us to focus on strategic IT planning, not just today’s operational issues. Aided by the team at NextStep, we have developed the practice of looking ahead to tomorrow’s needs and planning today for the best path to get us there. NextStep serves as a strategic partner to us."
    Ted Witman
    Simon Lever LLP
  • "They're real people who understand your needs and are more interested in providing you a solution than selling you a product."
    Gail Prego
What Our Clients Say

We’ve worked with many clients over the years who are happy to share their success stories. See why they chose NextStep and why they continue to work with us today. More >>

NextStep Technology Advisors has been providing business management software and network solutions to our clients for over 25 years. The challenges clients face that lead them to us are unique, but the reasons clients cite for choosing and staying with NextStep are very similar. So why should you choose NextStep?

One-stop shopping

Have you ever found yourself caught in the crossfire between your network and ERP software support providers? Each one claims that the other is responsible when, for example, you can't print checks or invoices. All you can do is watch the back and forth like a tennis match, pop a Tums, and anticipate bills from both parties – with no assurances that the problem will be resolved to your satisfaction.

Many of our clients have only one number to call – NextStep's. Then it's our job to diagnose and fix the problem, whether the issue is related to the network or the application. Our expertise in both areas – and our familiarity with our clients' personnel, hardware, and software – keep your costs low and downtime to a minimum.

Not "on sale today"

Our relationships with clients (and prospective clients) are not driven by sales goals, as is often the case with other firms in our industry. We don't employ salespeople and none of our team members receive sales commissions. Most of our new business comes through word-of-mouth referrals from satisfied clients rather than from marketing and advertising campaigns.

IT is a means to an end, not the end itself

We view IT as a toolset that, when properly implemented and supported, can have a significant, positive impact on the well being of a company and its personnel (employees and owners). The bottom line is that NextStep has great strength on the technical side but never loses the business perspective that drives the process. We evaluate your company's technical issues through a business prism and our recommendations are driven by your critical business considerations, not just the technical merits.

Been there, done that

Nothing qualifies a consultant to understand and address client challenges better than relevant, real-life experience. The collective experience of our consultants includes running manufacturing and distribution operations, managing an internal IT department, working with outside consultants on large system implementations, training in-house users on new systems, owning and running a small business, and so much more. We have individually faced many of the same challenges that our clients confront every day, and that really helps us help you.

The professional experience of our team members ranges from 6 to over 30 years. The educational credentials of our business consultants include a CPA, an MBA, and a Master's in Business Intelligence.

Much more than a crutch

When it comes to technical support, we don't measure our success solely by how quickly we answer your questions. We view support calls as an opportunity for teaching and helping our clients improve how they are using their system. Our approach is to help you and your employees become as self-sufficient as you'd like to be.

We use sophisticated remote support tools so that we can answer questions and solve problems as quickly as possible, but we don't hesitate to come to your facility whenever needed – that's one of the advantages of being located close to our clients. When you call us for support, you talk to someone who knows you, your system, and your business – not to a faceless technician on the other side of the country.

Business (and pleasure)

Our close proximity to our clients allows us to develop and maintain strong personal relationships. We purposefully hire people who are not only very talented in their respective technical areas, but who are also friendly and have excellent interpersonal skills. This results in client relationships that are not only productive but also enjoyable.

A healthy sense of humor is always one of the requirements when we hire. We believe that humor is an important ingredient in every successful relationship and work environment, and it is certainly part of our lives at the office and in our client interactions.

Happy employees make for happy clients

We maintain a very employee-friendly work environment that includes extensive staff empowerment, family-sensitive schedules, the latest technology, comfortable office space, and regular employee potluck luncheons.

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