Not “on sale today”

Our relationships with clients (and prospective clients) are not driven by sales goals, as is often the case with other firms in our industry. We don’t employ salespeople and none of our team members receive sales commissions. Practically all of our new business comes through word-of-mouth referrals.

 

IT is a means to an end, not the end itself

We view information technology as a tool set that, when properly implemented and supported, can have a significant, positive impact on the well being of a company and its people. The bottom line is that NextStep has great strength on the technical side but never loses the business perspective that drives the process. We evaluate your company’s information needs through a business lens, and our recommendations are driven as much by business considerations as technical ones.

Been there, done that

Nothing qualifies a consultant to understand and address client challenges better than relevant, real-life experience. The collective experience of our consultants includes running manufacturing and distribution operations, managing an internal IT department, working with outside consultants on large system implementations, training in-house users on new systems, owning and running a small business, and much more. We have individually faced many of the same challenges that our clients confront every day, and that really helps us help you.

Much more than a crutch

When it comes to technical support, we don’t measure our success solely by how quickly we answer your questions. We view support calls as an opportunity to teach and help our clients improve how they are using their system. We want to help you and your employees become as self-sufficient as you’d like to be.

We use remote support tools to answer questions and solve problems as quickly as possible, but we don’t hesitate to come to your facility whenever needed – that’s one of the advantages of being located close to our clients. When you call us for support, you talk to someone who knows you, your system, and your business – not to a faceless technician on the other side of the country.

Business (and pleasure)

Our close proximity to our clients allows us to develop and maintain strong personal relationships. This results in client relationships that are not only productive but also enjoyable.

A healthy sense of humor is always one of the requirements when we hire. We believe that humor is an important ingredient in every successful relationship and work environment, and it is certainly part of our daily internal conversations and our client interactions.